Amona Printing
What happens if something is wrong with your order, and how returns work for standard and personalised products.
Draft policy, awaiting owner and legal review. Sections marked “Information required from owner” or “Legal review required” are still being completed. This draft is not legal advice.
We want you to be happy with your print. Every file is checked by a real person before we print, and if something is wrong with your order, we will put it right in line with your legal rights.
Nothing in this policy affects your statutory rights under UK consumer law, including the Consumer Rights Act 2015.
If your order is:
please contact us at ririta255@gmail.com as soon as you can, with your order number and photos of the problem.
Depending on the problem and your legal rights, we will offer a reprint, replacement, repair, price reduction or refund. As a consumer you may have the right to reject faulty goods and get a full refund within 30 days of delivery. We will cover reasonable return costs for faulty or incorrect items, and we may ask you to return the items or send photos first.
Most of our products are printed to your order with your own artwork, text or specification.
If you are a consumer and you bought a standard product that has not been personalised or made to your specification:
If you want to cancel a personalised order, contact us as soon as possible. If printing or production has not started, you can cancel for a full refund.
Refunds go back to your original payment method. Once we have approved a refund, we process it within 5–10 working days. It may then take a little longer to appear, depending on your bank.
If you buy for a business, the consumer cancellation rights above do not apply, but we will still put right any order that is faulty or that we printed incorrectly.
Email: ririta255@gmail.com Phone: 07904 182623 Address: Unit 19, Stanier Square Centre, Queensway, Milton Keynes, Buckinghamshire, MK2 2FY